We want you to love your jewelry. If you’re not completely satisfied, please review our return and refund policy below.
Return Eligibility
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Returns are accepted within 7 days of delivery.
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Items must be unused, in original condition, and in original packaging.
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Custom pieces, engraved items, grillz, and made-to-order products are non-refundable unless damaged or defective.
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A receipt or proof of purchase is required for all returns.
Non-Returnable Items
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Custom designs
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Personalized jewelry
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Items purchased on clearance or final sale
Refunds
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Once we receive and inspect the returned item, we’ll notify you of the approval or rejection.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
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Shipping charges are non-refundable.
Exchanges
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We replace items only if they are defective or damaged. For exchanges, email us at support@stmichaeljewelry.com with order details and photos of the issue.
Return Shipping
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
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We recommend using a trackable shipping method and purchasing shipping insurance.
Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund.
Contact Us
Email: support@stmichaeljewelry.com
We’re here to help Monday–Friday, 10 AM to 6 PM (EST)
