{"id":27350,"date":"2021-08-25T08:25:29","date_gmt":"2021-08-25T08:25:29","guid":{"rendered":"http:\/\/localhost\/wordpress\/soza\/?page_id=27350"},"modified":"2025-06-15T05:45:32","modified_gmt":"2025-06-15T05:45:32","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/stmichaeljewelry.com\/index.php\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27350\" class=\"elementor elementor-27350\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f1d2f37 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f1d2f37\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72fd1b46\" data-id=\"72fd1b46\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d02a8a5 elementor-widget elementor-widget-text-editor\" data-id=\"6d02a8a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"210\" data-end=\"329\">We want you to love your jewelry. If you&#8217;re not completely satisfied, please review our return and refund policy below.<\/p>\n<hr data-start=\"331\" data-end=\"334\" \/>\n<h4 data-start=\"336\" data-end=\"363\"><strong data-start=\"341\" data-end=\"363\">Return Eligibility<\/strong><\/h4>\n<ul data-start=\"364\" data-end=\"693\">\n<li data-start=\"364\" data-end=\"417\">\n<p data-start=\"366\" data-end=\"417\">Returns are accepted within <strong data-start=\"394\" data-end=\"404\">7 days<\/strong> of delivery.<\/p>\n<\/li>\n<li data-start=\"418\" data-end=\"503\">\n<p data-start=\"420\" data-end=\"503\">Items must be <strong data-start=\"434\" data-end=\"444\">unused<\/strong>, in <strong data-start=\"449\" data-end=\"471\">original condition<\/strong>, and in <strong data-start=\"480\" data-end=\"502\">original packaging<\/strong>.<\/p>\n<\/li>\n<li data-start=\"504\" data-end=\"627\">\n<p data-start=\"506\" data-end=\"627\"><strong data-start=\"506\" data-end=\"575\">Custom pieces, engraved items, grillz, and made-to-order products<\/strong> are <strong data-start=\"580\" data-end=\"598\">non-refundable<\/strong> unless damaged or defective.<\/p>\n<\/li>\n<li data-start=\"628\" data-end=\"693\">\n<p data-start=\"630\" data-end=\"693\">A <strong data-start=\"632\" data-end=\"664\">receipt or proof of purchase<\/strong> is required for all returns.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"695\" data-end=\"698\" \/>\n<h4 data-start=\"700\" data-end=\"729\"><strong data-start=\"705\" data-end=\"729\">Non-Returnable Items<\/strong><\/h4>\n<ul data-start=\"730\" data-end=\"814\">\n<li data-start=\"730\" data-end=\"746\">\n<p data-start=\"732\" data-end=\"746\">Custom designs<\/p>\n<\/li>\n<li data-start=\"747\" data-end=\"769\">\n<p data-start=\"749\" data-end=\"769\">Personalized jewelry<\/p>\n<\/li>\n<li data-start=\"770\" data-end=\"814\">\n<p data-start=\"772\" data-end=\"814\">Items purchased on clearance or final sale<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"816\" data-end=\"819\" \/>\n<h4 data-start=\"821\" data-end=\"837\"><strong data-start=\"826\" data-end=\"837\">Refunds<\/strong><\/h4>\n<ul data-start=\"838\" data-end=\"1083\">\n<li data-start=\"838\" data-end=\"933\">\n<p data-start=\"840\" data-end=\"933\">Once we receive and inspect the returned item, we\u2019ll notify you of the approval or rejection.<\/p>\n<\/li>\n<li data-start=\"934\" data-end=\"1040\">\n<p data-start=\"936\" data-end=\"1040\">If approved, your refund will be processed within <strong data-start=\"986\" data-end=\"1007\">5\u20137 business days<\/strong> to your original payment method.<\/p>\n<\/li>\n<li data-start=\"1041\" data-end=\"1083\">\n<p data-start=\"1043\" data-end=\"1083\">Shipping charges are <strong data-start=\"1064\" data-end=\"1082\">non-refundable<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1085\" data-end=\"1088\" \/>\n<h4 data-start=\"1090\" data-end=\"1108\"><strong data-start=\"1095\" data-end=\"1108\">Exchanges<\/strong><\/h4>\n<ul data-start=\"1109\" data-end=\"1270\">\n<li data-start=\"1109\" data-end=\"1270\">\n<p data-start=\"1111\" data-end=\"1270\">We replace items only if they are defective or damaged. For exchanges, email us at <strong data-start=\"1194\" data-end=\"1226\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1196\" data-end=\"1224\">support@stmichaeljewelry.com<\/a><\/strong> with order details and photos of the issue.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1272\" data-end=\"1275\" \/>\n<h4 data-start=\"1277\" data-end=\"1301\"><strong data-start=\"1282\" data-end=\"1301\">Return Shipping<\/strong><\/h4>\n<ul data-start=\"1302\" data-end=\"1483\">\n<li data-start=\"1302\" data-end=\"1399\">\n<p data-start=\"1304\" data-end=\"1399\">Customers are responsible for return shipping costs unless the item was defective or incorrect.<\/p>\n<\/li>\n<li data-start=\"1400\" data-end=\"1483\">\n<p data-start=\"1402\" data-end=\"1483\">We recommend using a trackable shipping method and purchasing shipping insurance.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1485\" data-end=\"1488\" \/>\n<h4 data-start=\"1490\" data-end=\"1526\"><strong data-start=\"1495\" data-end=\"1526\">Damaged or Incorrect Orders<\/strong><\/h4>\n<p data-start=\"1527\" data-end=\"1688\">If your order arrived damaged or you received the wrong item, contact us within <strong data-start=\"1607\" data-end=\"1619\">48 hours<\/strong> of delivery with photos. We&#8217;ll arrange a replacement or full refund.<\/p>\n<hr data-start=\"1690\" data-end=\"1693\" \/>\n<p data-start=\"1695\" data-end=\"1807\"><strong data-start=\"1695\" data-end=\"1709\">Contact Us<\/strong><br data-start=\"1709\" data-end=\"1712\" \/>Email: <strong data-start=\"1719\" data-end=\"1751\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1721\" data-end=\"1749\">support@stmichaeljewelry.com<\/a><\/strong><br data-start=\"1751\" data-end=\"1754\" \/>We\u2019re here to help Monday\u2013Friday, 10 AM to 6 PM (EST)<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d79fb elementor-widget elementor-widget-spacer\" data-id=\"49d79fb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We want you to love your jewelry. If you&#8217;re not completely satisfied, please review our return and refund policy below. Return Eligibility Returns are accepted within 7 days of delivery. Items must be unused, in original condition, and in original packaging. Custom pieces, engraved items, grillz, and made-to-order products are non-refundable unless damaged or defective. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27350","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stmichaeljewelry.com\/index.php\/wp-json\/wp\/v2\/pages\/27350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stmichaeljewelry.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stmichaeljewelry.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stmichaeljewelry.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stmichaeljewelry.com\/index.php\/wp-json\/wp\/v2\/comments?post=27350"}],"version-history":[{"count":3,"href":"https:\/\/stmichaeljewelry.com\/index.php\/wp-json\/wp\/v2\/pages\/27350\/revisions"}],"predecessor-version":[{"id":62717,"href":"https:\/\/stmichaeljewelry.com\/index.php\/wp-json\/wp\/v2\/pages\/27350\/revisions\/62717"}],"wp:attachment":[{"href":"https:\/\/stmichaeljewelry.com\/index.php\/wp-json\/wp\/v2\/media?parent=27350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}